1. Purpose of the contract
The purpose of this contract is to define the terms and conditions of warranties and services offered by Glincs for all of its products and services, acquired at Glincs on the same day as this contract, and intended for professional use.
The contract takes effect and runs from the date indicated on the delivery note or the invoice in case of absence of delivery order. Non-renewable, it will end one year after this date.
Assignment of guaranteed material
In case of transfer of the equipment during the duration of the guarantees and services, the present contract will accompany this one. You will then need to contact the hotline to modify the contract accordingly.
The fixed price of this contract is indicated on your invoice.
Guarantees and services
It allows you to benefit from the following guarantees and services:
– Telephone assistance to fault diagnosis
– National warranty for parts and labor, for 1 year from the date of the contract
NB: You are deemed to have taken every precaution to back up your data and software. The data and software you store on the equipment object of this contract are in no case covered by it.
The benefits and detailed conditions of the extended warranty are described below, we invite you to read them carefully.
What to do in case of difficulty?
1.1. Check the following:
– Is your appliance connected to the mains (directly or via its power supply unit according to the model)?
– Is his battery charged?
If the difficulty persists:
1.2. Get your contract and invoice and contact the hotline at:
+33 4 72 44 58 71
A technician assists you by telephone in case of malfunction of your device. In case of hardware failure, it will establish a diagnosis and direct you to the after-sales service.
Glincs makes available to you from the date of purchase mentioned on the invoice and for the duration of your contract, a hotline at +33 4 72 44 58 71.
Technicians are at your disposal to accompany you in case of malfunction of your equipment.
The assistance technician sometimes needs certain checks and manipulations on the device, without which he would not be able to perform a diagnosis, the customer undertakes to perform the manipulations that indicates to him the technician, otherwise Glincs will not be able to perform the obligations arising from this contract.
In the event of a hardware failure, the service technician will make a diagnosis and direct you to the service center.
2.2. National guarantee, parts and labor
The parts and labor warranty only cover, in the event of a hardware failure, the repair of the equipment covered by this contract. It excludes accessories and consumables (batteries except the first 12 months, cords, chargers, remote control, connection base, etc.) provided original or whose renewal is necessary (batteries …).
If your device is immobilized for more than 6 days, your warranty and services contract is extended by twice the downtime, except in cases of force majeure preventing normal performance (strike, cataclysm, riot, etc.)).
As part of the repairs, Glincs covers all costs associated with the repair of the equipment covered by the contract, except for the exclusion cases mentioned in article 3. In the latter case, Glincs issues an exhibitor repair quote. in particular the reason for the failure to take care of under warranty and you address it. The repair is done only after you have accepted the quote. In case of refusal of the quote, the material is made available to you and the quote is not charged.
2.2.1. Irreparable material:
If the material is irreparable, Glincs undertakes either to offer you an exchange by a device with at least equivalent functionalities or to compensate you on the basis of the initial value after deduction of an obsolete determined at a rate of 6% per month to from the date of purchase, on a replacement device, of the same function purchased from Glincs. This provision may also be offered in case of repair of an amount greater than the market value defined on the day of the loss according to the preceding terms. In this case, the warranty ends for the device concerned.
2.2.2. Recovery of repaired devices:
Any device not returned within 3 months after the customer has been invited by Glincs will be considered abandoned and Glincs may dispose of it by right as it sees fit, in full or partial compensation for the cost of repair including carrying out its destruction at the end of that period.
2.2.3. Notice of availability:
When your device is available, you are notified by us either by a notice of availability which is sent to the address indicated by you when it is sent or deposited for repair, or by a phone call or any other means of communication of your choice.
The date of the phone call or the availability date indicated on the release notice is the release date that will apply.
2.2.4. Repair warranty:
Repairs are guaranteed from their date of availability for a period of three months.
The parts and labor warranty cover all repatriation and return costs of the equipment as well as the travel expenses of a technician, if any, within a 150 km radius of the Glincs head office at the time of delivery. the signing of this contract. Beyond a radius of 150 km around the Glincs head office, repatriation and return costs as well as travel expenses for a technician, if any, are at your expense. In the latter case, Glincs makes an estimate for the trip of a technician. The transfer of a technician is done only after you have accepted the quote.
This contract does not cover:
For telephone support:
– problems other than installation, commissioning of guaranteed equipment
For the national guarantee:
– work resulting from any repairs carried out by personnel not authorized by Glincs;
– damage resulting from any accidental external event or abnormal use of the equipment (accident, malevolence, sabotage, false maneuver, virus, abnormal fluctuation of non-standard EDF current, power supply failure, fire, flood, lightning, cataclysms natural, falls, shocks, non-compliance with the manufacturer’s specifications …), damage caused by fire, lightning, salt corrosion, the fact of an unsuitable source of energy, natural disasters;
– Oxidation, the presence of sand and / or water, dust and more generally any foreign body to the device, the use harmful to the good conservation of the device.
– normal wear and tear on the material (wear of plastics leading to aesthetic degradation, photomultiplier tube, monochromator and lamp beyond 2000 hours of continuous use);
– accessories and consumables (batteries except the first 12 months, cords, chargers, remote control, base of connection, etc.) provided of origin or whose renewal is necessary (memory cards …);
– damage due to falls, shocks or mishandling;
– preventive interventions such as routine maintenance or overhaul;
– the data and software stored on any data storage device object of this contract are in no case covered by this one.
The responsibility of Glincs under this contract is limited to the Telephone Assistance and the restoration of good functioning of the material concerned under the conditions and limits specified by this contract. Glincs cannot be held liable for the direct or indirect consequences of breakdowns (loss of time, destruction of files, loss of data, errors, loss and / or destruction of media and / or consumables, etc.), as well as problems related to misuse or misunderstanding of software.
The equipment sold by Glincs is intended for professionals. Glincs cannot be held responsible for the direct or indirect consequences of the services included in this contract (loss of data, turnover …) related to a use of the equipment.
5. Right of withdrawal
You have a period of 15 days from receipt to waive the use of the service object of this contract. The request for retraction is to be made with Glincs – 43 boulevard of November 11, 1918 – 69100 Villeurbanne. The right of withdrawal cannot be exercised if the execution of this contract has begun, with the agreement of the customer, before the end of the period of 15 days previously provided.
Glincs reserves the right to subcontract to any of its subsidiaries or to a third party all or part of the services provided for in this contract, without the customer being able to obstruct it. In any case, the subcontracting does not cause any modification to the rights and obligations arising from this contract for the client as well as for Glincs, the latter being solely responsible for the subcontractors it could designate.
7. Computer science and freedoms
In accordance with the provisions of the Data Protection Act of 6 January 1978 amended, personal and personal information collected are necessary for the realization of services and the management of our commercial relations. This The information is intended for Glincs and may in this context be communicated to organizations or companies related to it (subsidiaries, subcontractors and their agents). This information and data is also kept for security purposes, in order to comply with legal and regulatory obligations and to enable us to improve and personalize the services we offer and the information we send you.
You have a right of access, rectification and opposition to information about you, under the conditions provided for by Law No. 78-17 of 6 January 1978, by writing to Glincs – 43 boulevard du 11 novembre 1918 – 69100 Villeurbanne.
Article L211-4 Consumer Code
The seller is required to deliver a good in accordance with the contract and is liable for any lack of conformity existing at the time of delivery.
It also responds to any lack of conformity resulting from the packaging, the assembly instructions or the installation when it has been charged to it by the contract or has been carried out under its responsibility.
Article L211-5 Consumer Code
To be in conformity with the contract, the property must:
1 ° Be fit for the usually expected use of a similar good and, where appropriate:
– correspond to the description given by the seller and possess the qualities that he has presented to the buyer in the form of a sample or a model;
– present the qualities that a buyer may legitimately expect given the public statements made by the seller, the producer or his representative, in particular in advertising or labeling;
2 ° Or have the characteristics defined by mutual agreement by the parties or be fit for any special purpose sought by the buyer, made known to the seller and that the latter has accepted.
Article L211-12 Consumer Code
The action resulting from the lack of conformity is prescribed by two years from the delivery of the goods.
Article 1641 Civil Code
The seller is bound by the guarantee by reason of the hidden defects of the thing sold which render it unsuitable for the use for which it is intended, or which diminish the use so much, that the buyer would not have acquired it, or not would have given a lower price, had he known them.
Article 1648 paragraph 1 Civil Code
The action resulting from latent defects must be brought by the purchaser within two years from the discovery of the defect.